Returns & Refund Policy

At Veerloom, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, wrong, incomplete or significantly different from the product ordered, you may contact us to request a return or replacement.

Every return request is reviewed by our support team. Approval depends on the condition of the product and whether the request meets the applicable return conditions.

A return or replacement request may be considered in the following situations:

• Product received is damaged.
• Product received is defective.
• Wrong product was delivered.
• Product is missing from the order.
• Product received is materially different from the product ordered.
• Product is unused and remains in its original condition where a change-of-mind return is applicable.

Requests submitted after the applicable return period may not be accepted unless otherwise required by applicable law.

If your package or product appears damaged when delivered, please take clear photographs and, where possible, a short unboxing video before using the product.

Contact our customer support team with your order number and photographs/videos showing the issue. Our team may request additional information to verify the claim.

If you receive a product different from what you ordered, please contact us with your order number and details of the product received.

After verification, we may arrange a replacement or another appropriate resolution.

If an eligible product is damaged, defective or incorrectly delivered, you may request a replacement instead of a refund.

• Replacement is subject to product availability.
• The returned product may be inspected before replacement is approved.
• Replacement may not be available for discontinued or unavailable products.
• If replacement is unavailable, an eligible refund or other resolution may be offered.

Once an approved return is received and verified, the eligible refund will be processed according to the payment method and applicable refund rules.

Actual credit time may depend on the payment gateway, bank or financial institution.

Returns may not be accepted in situations including, but not limited to:

• Product has been used, washed, altered or damaged after delivery.
• Product is returned without required original packaging, tags or accessories where applicable.
• Return request is raised after the applicable return period.
• Damage is caused by improper use, negligence or accidental handling after delivery.
• Product is specifically marked as non-returnable on the product page.

For an eligible return, please keep the product, original packaging, tags, invoices and accessories in the condition required for verification.

For products returned because of an incorrect, damaged or defective delivery, return shipping arrangements may be provided by Veerloom where applicable.

For other types of returns, applicable shipping or handling charges may be deducted or may be borne by the customer, depending on the product and return conditions.

You may contact us to request cancellation of an order before it is dispatched. Cancellation may not be possible once the order has been shipped or delivered.

If an order has already been dispatched, you may need to follow the applicable return procedure after delivery.

We reserve the right to investigate unusual or repeated return requests. Where there is evidence of misuse, fraudulent activity, intentional damage or abuse of the return process, we may decline the request or take other appropriate action, subject to applicable law.

Veerloom may update or modify this policy from time to time. Any updated version published on this website will replace the previous version from its effective date.