Refund Policy - Veerloom Fashion
At Veerloom Fashion, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully.
1. Eligibility for Refund
Refunds are applicable only for eligible returned products that meet our return guidelines.
- Product must be unused and unwashed.
- Product must be returned with original tags and packaging.
- Product should not be damaged by the customer.
- Return request must be raised within the eligible return period.
2. Non-Refundable Items
The following items are not eligible for refund:
- Products damaged after delivery.
- Products without original tags or packaging.
- Personalized or customized products.
- Items marked as Final Sale or Non-Returnable.
3. Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved, the refund will be processed automatically to your original payment method.
4. Refund Timeline
- UPI / Wallet Refunds: 3-5 Business Days
- Debit/Credit Card Refunds: 5-10 Business Days
- Net Banking Refunds: 5-10 Business Days
- COD Orders: Refund via Bank Transfer or UPI
5. Cash On Delivery (COD) Refunds
For Cash on Delivery orders, refunds cannot be processed in cash. Customers must provide valid bank account details or UPI ID for receiving the refund amount.
6. Shipping Charges
Shipping charges, COD charges, or other service charges may not be refundable unless the return is due to our error or a defective product.
7. Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery along with product images and order details.
8. Cancellation Refund
If an order is cancelled before shipment, the full amount will be refunded to the original payment method.
9. Late or Missing Refunds
If you haven't received your refund yet, please check your bank account and contact your bank or payment provider. Processing times may vary depending on financial institutions.
10. Contact Us
If you have any questions regarding refunds, please contact our customer support team.