Cancellation Policy

At Veerloom, we understand that customers may occasionally need to cancel an order. You can contact our support team as soon as possible if you wish to cancel your order.

Cancellation requests are subject to the current status of the order. If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.

If your order has not been dispatched, you can contact us with your order number and request cancellation.

• Keep your order number ready.
• Contact customer support immediately.
• Cancellation will depend on the current order status.

Once an order has been dispatched or handed over to the delivery partner, cancellation may no longer be possible.

In such cases, depending on the product and applicable conditions, you may need to follow our return policy after delivery.

If an eligible prepaid order is successfully cancelled before dispatch, the applicable refund will be initiated according to the payment method and applicable refund rules.

If you placed an order using Cash on Delivery and the order has not been dispatched, you may contact us to request cancellation.

Since payment has not normally been collected for a COD order before delivery, there may be no payment refund for an order that is successfully cancelled before payment.

If your order contains multiple products, you may contact our support team to ask whether a particular item can be cancelled before dispatch.

Partial cancellation depends on the order processing status and may not be possible once the shipment has been prepared or dispatched.

Where applicable, shipping, handling, transaction or other charges may be treated according to the terms displayed during checkout and the circumstances of cancellation.

The final refundable amount, if any, will be determined after reviewing the order, payment and cancellation status.

• Order has already been dispatched.
• Order has already been delivered.
• Order has entered an advanced processing or packing stage.
• Cancellation request is received after the order has been handed to the delivery partner.
• Cancellation is not permitted for certain specially processed products, where applicable.

If your order has already been dispatched and cannot be cancelled, please check our Returns & Refund Policy to understand whether the delivered product is eligible for return or replacement.

A cancellation request is not considered successful merely because a message, email or WhatsApp request has been sent. Cancellation becomes effective only after Veerloom confirms that the order has been cancelled.

We reserve the right to review unusual, repeated or potentially fraudulent cancellation activity. Appropriate action may be taken where there is evidence of misuse, subject to applicable law.

Veerloom may update this Cancellation Policy from time to time. The latest version published on this website will apply from its effective date.