Frequently Asked Questions

Please contact us as soon as possible if you need to change your order. Changes may be possible only before the order enters an advanced processing or dispatch stage.

If order tracking is available, you can check the order status from your account or order tracking section. You can also contact our support team with your order number.

You can contact us to request cancellation before your order is dispatched. Cancellation may not be possible once the order has been shipped or handed over to the delivery partner.

Please contact us as soon as possible with your order number and clear photographs of the product received. After verification, an eligible replacement or refund may be arranged.

Delivery time may vary depending on your location, product availability and courier service. The estimated delivery information displayed during checkout or order tracking should be considered for your specific order.

Once tracking information becomes available, you may be able to track your shipment through your order details or the tracking information provided by Veerloom.

Delivery delays can sometimes occur because of weather, logistics, courier operations, holidays or other circumstances. If your order is significantly delayed, please contact our support team with your order number.

Please take clear photographs of the package and product. Where possible, keep an unboxing video as supporting evidence and contact us promptly with your order details.

It is recommended that you or an authorized person be available at the delivery address to receive the package and complete any required delivery verification.

Available payment methods are displayed during checkout. Depending on your account, location and current website configuration, options may include Cash on Delivery and online payment methods.

Online payments are processed through the payment method or payment gateway made available during checkout. Never share your OTP, PIN, CVV or banking password with anyone.

Please do not make repeated payments immediately. Contact our support team and provide the transaction details or payment reference. We will verify the payment status and assist you.

Once an eligible refund is approved and initiated, the time required for the amount to appear in your account may depend on the payment gateway, bank or financial institution.

Eligible products may be returned according to the applicable return conditions and return window. Please review our complete Returns & Refund Policy before requesting a return.

Products that arrive damaged, defective, incorrect or materially different from the ordered product may be eligible for replacement after verification.

Please keep your order number, product details, reason for return and clear photographs or videos available. Our support team may request additional information where necessary.

Where a product is eligible for replacement, you may request a replacement. Replacement depends on product availability and verification of the issue.

If an eligible replacement cannot be provided because the product is unavailable, another appropriate resolution, such as an eligible refund, may be considered.

The ordering options available to you are shown on the website. Creating an account can make it easier to manage your orders and access available account features.

Use the password recovery option available on the login page. If you continue to experience problems, contact our support team.

You can contact us by phone, WhatsApp or email. Our contact information is available on the Contact Us page.